We provide technical support and a repair service for all of the brands of airbrushes and compressors that we stock.
- Premi Air
Oil-less piston compressors are low-maintenance. This means that you do not have to change the
oil. There are situations when you would need your compressor serviced or repaired, such as accidental damage
or normal wear.
In particular we recommend that a compressor used for spray tanning is serviced
at least once a year to keep its optimum performance. This is because our experience has shown us that many salons
are using compressors at too high a pressure and without adequate ventilation. This causes tanning solution to get drawn into the compressor,
clogging the filter and motor.
The compressor should be situated in a source of clean, dry air away from the direction that you are spraying in.
We recommend using extractors for any application where you are producing a lot
of overspray. Damage to compressors caused by misuse will not be covered under warranty.
This is our procedure for service and repairs:
- Contact us by email through our Contact Us page (click here) or by telephoning
+44 1903 767800.
Please contact us to check that it is a model that we can service. Also we can often diagnose a technical problem
over the phone and advise you how to solve it or advise you wish parts you need to order. This could save you the time and
inconvenience of being without your airbrush or compressor and save the cost of sending it in.
- Package the item well so that it will reach us in the same condition that it leaves you. Use a strong box or strong jiffy-bag for airbrushes with
plenty of padding. Use a strong box for compressors with plenty of padding and mark the box with an arrow for 'This Way Up', especially
for oil-filled compressors. Send it in the original packaging if you still have it.
- Include a covering note inside the parcel with the following information:
- Your name
- Your address
- Your phone number
- A description of the problem
- Credit/debit card details should you wish to speed up the process of payment when the service is complete.
If you provide payment details at this stage you are authorising us to take payment for the minimum charges below.
- Address the parcel to The Airbrush Company Ltd and add your returns number if you've been given one.
The Airbrush Company Ltd
79 Marlborough Road
Lancing Business Park
- For airbrushes, send the goods by either Royal Mail recorded delivery or special delivery.
We recommend that you use a secure delivery method that requires a signature upon delivery.
We also suggest that you opt for insurance cover.
For compressors within the UK mainland we can arrange our courier to collect it from you. In this case
we will arrange collection only when the parcel is ready to go.
To arrange collection of your compressor please call us on +44 1903 767800. At this point we will
need your credit/debit card details so that we can take payment for the carriage.
It is your responsibility to have the parcel ready
for collection and someone available at the address on the day or days agreed with Airbrushes.com. The courier
cannot give appointment times, so they could collect at any time on the agreed day(s) between 9am and 5pm. The courier will
still charge for missed collections, so we will add courier charges to the total service bill.
- We will estimate the cost for work and parts needed. If it is significantly more
than our minimum charges below, then we will ring you to authorise the work to go ahead. Before we
start the work you will need to provide your credit/debit card payment details. In doing so, you
are authorising us to take payment for the amount estimated.
- We will contact you when the work is complete to tell you the actual cost of service/repair
if it varies from the estimate or our minimum charges.
If we already have your payment details and you have authorised the etimate and the actual
work has not significantly exceeded the estimate or our minimum charges below, then we may take the payment
to speed up dispatch of your repair.
- We will send serviced or repaired items back by our standard shipping method and the
cost of carriage (in and out) will be added to the total accordingly. If you need the item to arrive guaranteed
before midday on the day after dispatch then you may request to upgrade the delivery method to Express Next Day delivery
and pay the extra carriage charge.
There are not many repair services like ours available in the UK, so we are constantly receiving
airbrushes and compressors for service. Consequently there is sometimes a queue for the service, which
may delay the processing of your repair. We endeavour to deal with your repair as quickly as possible. However,
please try to send your equipment for service at a time when you are least dependent on it - although we realise
that many occasions will be emergency repairs. If you rely on your airbrush or compressor for your work
then we believe it makes good business sense to invest in backup equipment. Work out the cost of being
without your equipment and weigh it against the cost of buying a backup system.
These are the minimum charges for service and repairs. These prices do not include the cost of parts. Cost of replacement parts will be charged
in addition, unless they are covered by warranty. These prices do not include carriage, unless otherwise stated.
||Minimum Charge (before VAT)
|Airbrush check over and test
|Airbrush strip down, clean and service
|Manual compressor service
|Automatic compressor service
|Service automatic compressor plus one airbrush
|Service automatic compressor plus one airbrush including carriage for collection and return within the UK mainland, except Northern parts of Scotland
|Additional labour over standard services (per hour)
These prices are subject to change without notice.