Professional Airbrush Valet Service - Have your airbrush professionally cleaned, serviced and returned to you for £57.90 inc. VAT*.

The Airbrush Company Ltd is proud to offer our Valet Service for your airbrush. How many of you have an airbrush in a drawer that needs cleaning and servicing? Don't let that stop you. Simply send your airbrush to us for a professional clean and service to get it ready for use like it is new again. Your airbrush will be returned to you with aftercare instructions, helping you to keep it clean and ready for action.

About Us: We are family-run business with a 75 year history in airbrushes in the UK. We have extensive technical knowledge and experience, offering friendly professional support.

We stock all spare parts for all of the airbrushes that we sell, so you can be confident when purchasing an airbrush from Airbrushes.com or one of our authorised retailers.

The valet details: This price does not include the cost of parts. Cost of replacement parts will be charged in addition. We only offer the valet service on brands that we sell and support (see the list below) because we may find that you also require new parts. We will contact you to inform if any spare parts are needed. As part of the special Valet price, your airbrush will be returned to you by Royal Mail special delivery, a secure delivery method that requires a signature upon delivery. * This charge covers UK mainland only. Surcharge applies for return carriage outside UK mainland.

If you own an Iwata airbrush, you can claim 20% off your Valet Service and parts fitted at the time of the service, if you purchased from The Airbrush Company Ltd (Airbrushes.com) or you can provide proof of purchase from our authorised retailer.

Technical support for the best brands

We provide technical support and a repair service for all of the brands of airbrushes that we stock.

Airbrush brands: Iwata Paasche Badger Sparmax Premi Air

Procedure

This is our procedure for service and repairs:

1. Contact us by email through our Contact Us page (click here) or by telephoning +44 [0]1903 767800.

   Please contact us to check that it is a model that we can service. Also we can often diagnose a technical problem over the phone and advise you how to solve it or advise you wish parts you need to order. This could save you the time and inconvenience of being without your airbrush and save the cost of sending it in.

2. Package the item well so that it will reach us in the same condition that it leaves you. Use a strong box or strong jiffy-bag for airbrushes with plenty of padding. Send it in the original packaging if you still have it.

3. Include a covering note inside the parcel with the following information:
   • Your name
   • Your address
   • Your phone number
   • A description of the problem
   • Quote 'VALET' if you require the valet service

4. Address the parcel to The Airbrush Company Ltd and add your returns number if you've been given one.

   The Airbrush Company Ltd
   79 Marlborough Road
   Lancing Business Park
   Lancing
   West Sussex
   BN15 8UF
   

5. For airbrushes, send the goods by either Royal Mail recorded delivery or special delivery. We recommend that you use a secure delivery method that requires a signature upon delivery. We also suggest that you opt for insurance cover.

6. We will estimate the cost for work and parts needed. If it is significantly more than our minimum charges below, then we will telephone you to authorise the work to go ahead.

7. You make the payment before we start the work. We will telephone you for your credit/debit card payment details. In providing payment details, you are authorising us to take payment for the minimum service charge or the estimate provided. Immediately after taking the payment, we destroy the card details.

8. We will contact you when the work is complete, or inform you if we discovered more labour or parts are required than are covered by the estimate or minimum charges. The estimate is made before any significant paid labour is spent on taking the airbrush, so during disassembly we may discover more parts are needed. We will never sell you replacement parts that are not necessary, and we will always seek new authorisation from you for the work and parts. We will telephone you again for card payment details for any additional items because we do not store your payment details on our systems due to data protection regulations.

9. We will send serviced or repaired items back by our standard shipping method. The cost of carriage will have been included in the estimate total. Some service charges include the carriage to UK mainland (such as the Airbrush Valet), but a surcharge will apply for carriage to locations outside the stated area. If you need the item to arrive guaranteed before midday on the day after dispatch then you may request to upgrade the delivery method and pay the extra carriage charge.

There are not many repair services like ours available in the UK, so we are constantly receiving airbrushes for service. Consequently, there is sometimes a queue for the service, which may delay the processing of your repair. We endeavour to deal with your repair as quickly as possible. However, please try to send your equipment for service at a time when you are least dependent on it - although we realise that many occasions will be emergency repairs. If you rely on your airbrush for your work then we believe it makes good business sense to invest in backup equipment. Work out the cost of being without your equipment and weigh it against the cost of buying a backup system.

Service Charges

These are the minimum charges for service and repairs. These prices do not include the cost of parts. Cost of replacement parts will be charged in addition, unless they are covered by warranty. These prices do not include carriage, unless otherwise stated.

Service	Minimum Charge (before VAT)
Broken nozzle removal	£10.75
Airbrush check over and test	£26.25
Airbrush strip down, clean and service	£40.00
Airbrush Valet including return carriage (within UK mainland)	£48.25
Additional labour over standard services (per hour)	£56.25

These prices are subject to change without notice.